Remedy has put pressure on the commercial PC helpdesk market by making its new Help Desk Express product available free over the Internet.
Help Desk Express is based on the latest version of Remedy’s core Action Request System, version 3.2.
“Organisations wanting to build a help-desk can now install Remedy at no cost initially and pay as their business grows,” says Bryan Hall, managing director of New Zealand distributor Workflow Solutions.
Help Desk Express, which supports NT Server and Windows clients, is designed for helpdesk sites with three or fewer helpdesk professionals. As the helpdesk grows, it can be converted seamlessly into an enterprise helpdesk solution.
Hall says that, in some ways, the tactic is similar to vendors offering browsers free and seeking to sell other products on the back of that.
Remedy has also announced version 3.0 of its enterprise helpdesk, which integrates problem management, problem resolution, asset inventory, change tasking and management reporting into a single application that manages all IT requests, not just helpdesk requests.