Three months after leaving the New Zealand market in the dead of night, Computer Connections International has announced its departure to be a temporary measure.
CCI, manufacturers of Maxcom computers, closed all of its Australian offices as well as the New Zealand branch, in -Auckland in January.
Its Web site, which is still active, describes CCI as “the largest PC component distributor in Australia and New Zealand”.
The two-paragraph press release, dated February 27, but not received by Computerworld until several weeks later, says simply: “Due to a family illness Computer Connection has temporarily closed it’s [sic] New Zealand office. We hope to have a full announcement within three months.” John Price, author of the press release, was unavailable for comment.
The Australian phone number listed is that of an answering service that can only pass messages on and claims that CCI is “in the process of moving its head office from Melbourne to Sydney”.
ComputerLINK Services is one New Zealand customer left high and dry by CCI’s sudden departure.
Managing director Peter Davy is upset that despite carefully researching which company to buy from, he still got burned.
“I didn’t just rush into this, blindly buying the first machines I came across. I researched the matter beforehand.”
He is now left supporting the warranties out of his own pocket, a situation he says cannot continue indefinitely.
“I don’t have the financial cushion to absorb my supplier disappearing overnight.”
Davy also says he has lost sales as a result of his customers losing faith in him.
“ComputerLINK Services has had nil turnover since CCI disappeared three months ago.”
Davy says he understands that companies go bust, but is frustrated by the “sneaky” way CCI disappeared. He has been unable to contact anyone at CCI despite repeated calls to the answering service. “At the very least they could have put their customers in touch with their suppliers so we could pass warranty issues back up the chain.”
The company Computer Connection, based in Napier, has no involvement with CCI.