A Clear Communications consortium has won the business to provide a national call centre for the immigration service.
“When we went to market for registrations of interest we got 38,” says Immigration IT manager Peter Rosewarne. “We narrowed that down to eight for request for information and then had a short list of Clear, Telecom, IBM and Datacom. We’re in the process of detailed discussion with Clear.” He wouldn’t say what the project’s budget was because of contract negotiations.
The consortium includes Workflow Solutions, which will provide the Remedy Action Request System, and Simpl Group, which will provide project management.
“The Remedy system sits in the middle and will integrate the call centre with our applicaton management system, which went live last October,” Rosewarne says.
Rollout will happen through June and July to coincide with Immigration consolidating its Auckland offices into one building in Queen Street.