Business struggles with CA installation

More than a year after buying Computer Associates' enterprise systems management software, Unicenter, Livestock Improvement Corporation (LIC) is still waiting to use it. The system, which cost hundreds of thousands of dollars, is running on LIC's Sun E10000 server, but is not being used to manage the 300-user network as was originally intended.

More than a year after buying Computer Associates' enterprise systems management software, Unicenter, Livestock Improvement Corporation (LIC) is still waiting to use it.

The system, which cost hundreds of thousands of dollars, is running on LIC's Sun E10000 server, but is not being used to manage the 300-user network as was originally intended.

LIC, owned by the New Zealand Dairy Board, was particularly caught unawares by Unicenter's pricing structure. When the system was bought, LIC was running a Sun E6000 server and the software was configured and licensed accordingly. At the end of last year the company upgraded to a Sun E10000 with 24 CPUs.

IT manager Les Christ-opher says LIC was not told it would cost more to run Unicenter on more powerful hardware. He has grave concerns over the rise in cost. CA Unicenter's licence is based on the power of the machine it runs on. This is in contrast to Tivoli's TME enterprise management suite, Unicenter's main competitor, which charges according to the number of clients and the number of servers the software manages.

Christopher admits the fact that the software has sat around doing nothing for almost a year is not CA's fault.

"We underestimated the amount of effort and resource we would have to put in. We really need a person dedicated to it. The timing has been bad because we have been engulfed by Y2K issues."

Christopher says he has had no problem with CA's business partner Wang, which did the implementation. "They have been very helpful."

Computer Associates' national sales manager, Glenn Simpson, says CA was not aware of the problem. "We have weekly contact with Livestock and I'm disappointed that it has come out this way. As I was aware the implementation was going well."

Simpson says CA is now talking to Livestock to resolve the problem.

Join the newsletter!

Error: Please check your email address.
Show Comments
[]