Kyocera will be “actively pursuing” Teco through the courts following Teco’s decision to quit the New Zealand market.
“I can’t say yet whether we will appoint a liquidator or sue them in Australia,” says Kyocera managing director David Finn.
Teco was a distributor of Kyocera printers in New Zealand along with Tech Partners.
Finn says Teco’s manoeuvrings will not impact on Kyocera customers in New Zealand. “I want to assure users that any Kyocera product will be supported by Kyocera. We’re not abandoning the New Zealand market.” Finn believes customers should have no concern with warranty issues as Kyocera will support them completely.
Finn hopes in fact to use Teco’s demise to boost Kyocera’s position in the printer market. “We will continue with Tech Partners and are currently in talks with potential replacements for Teco.” As Computer-world went to press a decision on Teco’s re-placement had not been made. Finn also hopes to open a New Zealand office within six months and to expand Kyocera’s potential market by appointing two value-added resellers (VARs) for the Auckland region.
“The VARs will focus on the larger corporate and government department markets. They will have a direct link to Kyocera Australia, allowing them faster access to us.” According to Finn, any customer ordering hardware from Monday to Thursday will have it delivered the following Monday.
Finn is wary of causing more trouble for New Zealand businesses with any legal action he may instigate against Teco.
“We’re mindful of jeopardising any payments that have been made. We don’t want New Zealand companies to suffer because we go after Teco.”
One of Teco’s last acts before closing its doors was to appoint Auckland-based TMC Computer as its service agent, although a TMC spokeswoman claims negotiations are still under way. She had not heard of any legal action from either Teco or Kyocera.
A Teco spokesman would not comment on any potential legal action. “I don’t understand where these rumours are coming from.”
Hewlett-Packard’s laser printer product manager, Andrew Bain, describes Kyocera’s setting up of a country office as an “ambitious move”.
“With the state of the economy and Hewlett-Packard’s dominance of the market, they’ll find it tough going.” He believes the colour printer market is extremely competitive and any company trying to carve a niche for itself will have its work cut out for it.