Fastnet customers shut out of accounts

The ASB was promising a fix overnight for a failure in its Fastnet Internet banking service that left thousands of customers unable to see their accounts yesterday. A spokeswoman acknowledged 'it's not the standard of service that we'd like.'

The ASB was promising a fix overnight for a failure in its Fastnet Internet banking service that left thousands of customers unable to see their accounts yesterday.

All Fastnet customers lost access yesterday morning. Marketing manager Barbara Chapman says the problem was fixed for about half the customers around 11am

"Something that software services did led to a hiccup," she says. "They thought they'd fixed it but it wasn't fixed for customers with groups of accounts.

"All I can say is that I'm sorry and it's not the standard of service that we'd like."

Among businesses affected by the failure was Auckland's 2Day Internet. Managing director Peter Mott said yesterday the timing was particularly poor in that it came on the first off the month, the company's cut-off point for payment for domain name service.

Customers often paid at the last moment, and avoided name service being cancelled, he said, but those payments could not be seen yesterday.

Mott also criticised the unavailability of Fastnet managers yesterday.

The 0800 Fastnet number, which usually goes through to a paging service, carried a recorded message yesterday.

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