Clear Communications has launched a high-end technical help desk which aims to offer staff who know their customers' businesses "intimately".
The company is promising that features such as staff exchange programmes built into its new Select Support service will allow help desk staff to gain "an intimate knowledge of the customer's business" particularly with regard to the impact of telecommunications applications.
Irene Goh, Clear's general manager online services, says Select Support will allow business customers "to choose the grade of service appropriate to their business needs". Once customers have identified their needs under the new Select Support programme, Clear will commit to the service levels identified, she says.
"Select Support is unique in the communications market because we aim to resolve customer calls on the first point of contact," says Goh. "Feedback from high end business customers shows that they want to deal with one point of contact who has the knowledge - and is empowered - to quickly resolve a problem.
"It's not enough to know how a piece of technology works. We also understand its application in our customers' business," says Goh.
"This enables Select Support to make a vital contribution to the customer's business."
Customers using Select Support are offered three levels of service, with graduated monthly fees.
Goh says Select Support is suited to many different customer types, ranging from big multi-location businesses using a range of telecommunication products to businesses that depend on call centres.