Saturn and Voyager have resolved most of the modem compatibility problems affecting Saturn's flat-rate Internet access offering, says Saturn spokesman Patrick Teahen
In January, a software upgrade to X2-based hardware to enable V.90 modems to connect increased - rather than solved -connectivity problems, because some modems couldn't communicate through the new software.
After talks with hardware supplier Bay Networks, the X2-based hardware was swapped out in March for K56flex-based hardware, which is better suited to V.90 modem software.
The operating system and modem code software X5.3.13 was replaced by version X6.1.6
Teahen says all but a few of the known connectivity problems have been resolved. "The main issue since then has been the requirement of some users to upgrade to the latest V.90 code, using flash upgrades from modem manufacturers," he says.
A survey in February/March showed that 14% of Saturn Internet customers were usually taking more than two attempts to get connected. "When the research is repeated we would expect this figure to be much lower," Teahen says.