In a major coup for Auckland software house GDC Communications, Japanese electronics giant NEC is rebadging GDC’s voicemail and call centre suite to sell with NEC PABXes in Australia.
The product, which is designed specifically to run on NEC equipment, is sold in New Zealand under the name GDC Voice and in Australia as the NEC Windows NT suite.
Francis Wynne, GDC corporate sales manager, says GDC chose to develop for the NEC platform because of the company’s market share — NEC claims to have 54% in New Zealand and 51% in Australia. He says there are plans to tackle the US market, but the company is focusing on fulfilling demand in Australia and New Zealand for now.
GDC has eight developers working on the product, one of whom worked on the 3D modelling software used for the San Diego Americas Cup.
New Zealand reference sites of the product, which has been available here for 18 months, include the ISPs Voyager and Ihug, New Zealand Couriers, Griffins Foods, XP Parcels (a division of New Zealand Post) and Schindler Lifts. The largest local site is Victoria University which has 2500 extensions on GDC Voice.
The product integrates the PABX and voicemail across the LAN and gives extension users a visual mailbox on their PC, where they can see who voicemail is from, double-click to play messages over the phone, and forward messages to anyone in the organisation. The company touts a differentiating feature known as “locations”. Instead of a user changing the voicemail message when they’re about to go into a meeting or leave the office, they can change their location and indicate their return time (via the PC or phone). The system then handles the message change. There are eight predefined locations for a typical business person. There is also a call-centre module which is a high-end call centre engine, providing screen pops and skills based routing.
The system integrates with Microsoft Outlook and will soon integrate with Lotus Notes.
Wynne says most customers choose to rent the solution because development of the product is ongoing. An entry-level solution of PABX/voicemail and screen-based console for 30 extensions costs $1000 a month ex GST.