The strongest evidence yet that Telecom is striking technical problems in implementing its controversial 0867 service has come from Ihug.
In an email sent to all customers yesterday afternoon, the company confirmed what had been suspected in the run-up to Telecom's 0867 deadline on Monday, that: "Many of our users are currently experiencing problems with Telecom's 0867 service."
Ihug has negotiated with Telecom for those customers striking problems to register with its helpdesk in order to switch back to their old dial-in "supernumber" and not be charged two cents a minute after their first 10 hours of Internet use.
Problems encountered by some Ihug customers on the new 0867 numbers include:
- Unexpected disconnections
- Abnormally slow connect speeds
- Busy signals between the hours of 9am and 5pm
The messages says "Ihug and Telecom are currently working together to resolve these problems with the 0867 service."