FlyingPig has welcomed the "tough love" in a sharply critical review of its online store - and says it's already doing much better.
In a reply, which has been posted at the Roach Awards site where the review appeared last week, a company spokesperson acknowledges early problems and says "we’ve already fixed a whole lot of stuff", adding an additional 20 processors to FlyingPig's server platform.
The response says FlyingPig has also introduced e-mail shipping notices and had changed the way e-mail addresses were collected for entry into its online competition: "we were told, we listened, we fixed it then and there".
FlyingPig's poor display of search results is also being improved already, according to the reply, and shopping cart functionality will be improved.
The reply also defends FlyingPig's pricing on one title searched for in the original review, pointing out that it came in much cheaper than the same order from Amazon.com.
"Were listening and improving things as fast as our little trotters can make changes. That’s why we’re glad you’ve gone to so much trouble. It’s comments like yours that will help us deliver a better online shopping experience. Tell us what you expect; if we can, we’ll try to deliver."
The full reply is online at http://www.thebest.co.nz .
Having congratulated FlyingPig for addressing criticisms of its site, the keeper of the Roach Awards, The Roachster, is now promising a head-to-head assessment of New Zealand music e-tailers.