Technical support engineer

I am a technical support engineer in London and have just over three years' experience in this market. I anticipate returning to New Zealand in approximately a year's time. I am interested in moving into web designing full time.

Dear What Am I Worth,

I am a technical support engineer in London and have just over three years’ experience in this market. My duties are to resolve any software or hardware-related issues, resolve issues pertaining to market data feeds ie Reuters terminal, Datastream, Datastream Topic, Bloomberg terminal, administering Reuters DACS permissioning, user account creation and administration, as well as NT4/Windows 2000 workstation builds using Ghost software, server administration when required (both NT 4 and NetWare 4.11), installation of software packages when required, and backing up and restoration of sensitive company data.

I have experience with MS-DOS, Windows 3.11, 95, 98, NT 3.51/4 and 2000, NetWare 3.12, 4.11, 5 and several desktop applications including those developed in-house. I have also taught myself to design web pages using HTML, Java and Perl.

I spent 16 months in helpdesk roles and just over 21 months in second line/technical support roles. I am CNE-qualified in IntranetWare (NetWare 4.11) and NetWare 5 and have begun studying towards the MCSE Windows 2000.

I work for an investment bank with 750 staff and for the past nine months I have been providing support for the company's traders. Prior to this I worked for another investment bank with a user base of 1500. I anticipate returning to New Zealand in approximately a year's time. I am interested in moving into web designing full time.

Technical support engineer

Lachlan Sloan of Protocol Personnel replies: As a systems administrator/engineer with your CNE and MCSE you would be most likely earn between $60,000 to $70,000. In regards to moving full time into web design I would suggest that your income would initially decline, because you don't have any commercial experience. Most web designers with less than two years’ experience are earning less than $45,000.

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