Telecom not setting date for integrated messaging

Telecom is 'reluctant to commit to a date' for the introduction of unified voicemail mailboxes to individuals and small businesses, says enhanced services manager Alison Burton.

Telecom is "reluctant to commit to a date" for the introduction of unified voicemail mailboxes to individuals and small businesses, says enhanced services manager Alison Burton.

Telecom has supplied PABXs with that capability to medium-sized and large organisations. "It's a standard feature in some of them," says Burton.

Earlier this month Telecom introduced Call Connect and Message Connect to send to one mailbox, voicemail messages on landline phones and cellphones belonging to the same individual or small business user. Message Connect allows advanced facilities like call diversion. The services mirror Telecom's Call Minder and Message Manager, which are available for individual phones. Unisys developed the software for the new services.

Telecom plans to offer full message integration, incorporating faxes and emails, at some future date, but there are both technical and administrative matters -- "how we provision it and bill for it" -- first, Burton says.

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