Auckland University's nDeva online student registration has been hit by system outages.
However, university officials say the two incidents were short and registration was hardly affected.
The first case lasted for a half an hour, just over a week ago. The second occurred overnight last Tuesday and lasted four hours, says information systems manager John Holley
Holley says only a couple of web servers were affected by glitches, so only some online registrations suffered. People could still register online on other servers. "We have four web servers tied to two application servers, so we have a reasonable degree of redundancy. We are the first university in Australia or New Zealand to do this. We can expect a few wrinkles here and there," he says.
Online enrolment is in its early stages. Returning students can enrol online at Victoria University in Wellington and the 14,000-student Northern Territory University also permits online enrolment.
Students union president Kane Stanford says he has heard of a few complaints about the registration system, but says enrolment seems to be running smoother than previous years.
In the past three weeks around 10,000 students have registered online at Auckland, Holley says, bringing the total to date to 20,000. The busy period of registration has now passed for the March 9 start of the first semester. Holley says by June some 30,000 students and post-graduates will have registered online. nDeva is also used by 5000 staff.
The system is supported by an email helpdesk and call centre. nDeva is part of the student administration system run through a Peoplesoft back end and links to a range of university services, as well as the Winz website for loan applications.