Clear Communications has moved to meet concern about the risks of e-commerce by offering merchants insurance packages alongside its hosting and credit card services.
The specialist packages come from the international insurance broker Willis, which is also providing risk assessment programmes for businesses using email, a website, an intranet, extranet and other e-commerce applications. Quotes will be available online through Clear's e-commerce site.
Clear e-commerce manager Michael Skinner says the new suite of products "removes another barrier for many companies considering taking their businesses online."
The packages include merchant transaction insurance intended to reduce risk in the case of credit card fraud, and internet liability insurance to protect against online risks such as copyright infringement, defamation and unintentionally transmitting a computer virus.
The risk assessment programme provides an e-security consultant to audit the e-commerce operations of Clear customers. Skinner says risks might include copyright infringements on images or a lack of expiry dates on pricing specials.
Unfortunately, no protection is yet available from perhaps the most significant potential risk of e-commerce - the failure to make any money.
Clear has also announced the promotion of Drew Gilpin to the position of general manager of its e-business services. Gilpin, who came from Advantage Group to manage Clear Net last July, will report to Ian Scherger, Clear's executive general manager of business markets. In his new role, he also takes on responsibility for Clear's free ISP, Zfree and the company's e-commerce, e-marketing and IP development teams.