The Open Polytechnic has gone live with the first stage of a JD Edwards CRM system to manage its student and financial records.
The core OneWorld financial modules (general ledger, accounts payable and accounts receivable) are running, with the full system, including OneWorld inventory, sales order processing, distribution modules and a custom-developed academic module set to be operational by October.
JD Edwards says the Wellington-based institution is one of the first to use its extended process integration (XPI) technology which lets users link One World and the polytech’s SalesLogix CRM software.
Open Polytechnic project manager Hari Prasad says having both systems rather than a student management system should give better customer service and allow modifications as web-enablement and e-commerce increase in importance.
Prasad declined to put a price on the project claiming commercial confidentiality, but said it was "a significant investment, a strategic product".
The new system will manage 30,000 students a year and 1300 courses delivered through 130 educational programmes.
It replaces an Ingres-based student management application SEARS and a financial system called Prophecy, which Prasad says were getting old and proving inflexible for changing needs, such as growing internet use.
Currently, the Open Polytechnic provides internet support for 69 courses enrolling over 5000 students, alongside expanding internet services for all students including library access and electronic submission of coursework.