Utility win puts Sitel in Hamilton

International call centre operator Sitel is opening a multimillion-dollar operation in Hamilton, employing 80 people.

International call centre operator Sitel is opening a multimillion-dollar operation in Hamilton, employing 80 people.

The company will select one of three sites in the city this week, with the 150- to 200-seat centre due to be operational by July.

The deal follows Sitel winning a four-year contract last week with state-owned electricity generator and retailer Genesis Power.

At present Genesis uses NGC, whose Genesis operators will transfer to the new centre, says Sitel New Zealand managing director Russell Just.

Just says the new centre will offer “beefed up” services including billing and customer care. “We will be moving to an e-channel, all-media, integrated operation,” he says.

Staff will have graphical user services on their PCs and Genesis customers will be able to use extra web services, such as billing.

Just says Sitel has partnered with KPMG, Compaq, Sanderson Computing and Custance to produce the centre.

The Genesis deal takes Sitel staff numbers to more than 500, yet the new centre will have room for another 80 staff, which he hopes to eventually recruit following talks with other businesses. Just says Sitel has been growing 20% a year since it arrived in New Zealand in 1998.

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