Christchurch software company Jade is to rent its call management system to software developers online.
Jade developed the system, code named Xpose, to deal with calls from its own customers.
Jade Direct general manager Ken Camp says the system manages support calls and fault reports from software users to software developers. “When you’re building software you end up with multiple versions and when someone reports a fault or wants to request a new feature you need a way to manage it all. With this you can log calls and assign them to particular person or group and it will handle all the escalation so things don’t fall through cracks."
The system also generates reports.
Jade will offer Xpose for rent across the internet, doing away with the need for developers to maintain support databases as all information will be hosted at Jade Direct's Christchurch-based data centre. The service, available next month, will be accessible via a thin client and will cost $150 per month for five users.
Jade will initially market Xpose to Jade developers throughout Australia and New Zealand but Camp says it can be used by other platform developers.