Muffin man uses loaf to move into IT support

Former Woolworth's baker Mark Muir wanted a career offering more dough.

Former Woolworth’s baker Mark Muir wanted a career offering more dough.

The 23-year-old used his interest in computers to train for an IT support job. Now he is with Auckland technology distributor Express Data and studying for a MCSE.

Just two years ago he went on the three-month IT Intensive Course given by Com Tech Education Services, which taught him the ins and outs of several major operating systems.

The course included self-directed study practice, computer-based exams, helpdesk customer service training and career grooming.

At the time, Com Tech guaranteed a job after training, but now claims a 95% success rate with its job placement programme.

Instead of bread, cakes and muffins, Muir’s work now involves answering queries about software and hardware programmes. Furthermore, gaining extra responsibility as a systems administrator, he also sets up new users and maintains systems. He spends half his day using the computer and the other half moving around the company.

Muir’s qualifications include the A+ certified service technician through Com Tech, a CNE (certified Novell engineer), a CCSA (Checkpoint certified security administrator) and MCP (Microsoft certified professional). Express Data is funding his MCSE course.

An investment of about $10,700 has led his salary to rise to above $35,000, more than he earned baking in Mairangi Bay.

Muir says his job is more challenging, requiring problem-solving skills and he now has to keep his skills current.

The Com Tech course prepared him to get the basic skills, plus the interview skills to get him a foot in the door.

He advises people take courses like his, but they must have a strong interest in computers and people skills, as IT support roles are more than just technical roles.

Muir is unsure where his new skills will take him next but he advises: “Make sure you keep studying.”

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