Several IT projects could be in danger if NZ Post’s contract with the South African Post Office is terminated — something NZ Post believes is not going to happen.
The contract to help improve South African Post’s efficiency and modernity, which was widely reported last month to be dead, includes a number of IT projects.
“We have installed our Postlink over-the-counter automation system in South Africa,” says Suzanne Stephenson, general manager of marketing for Transend, Post’s consultancy arm. The system allows counter staff to conduct transactions more rapidly and gives them advice on conducting transactions with which they may be unfamiliar. The long-disputed sale of Post’s electronic billing system, eBill, into South Africa is also being negotiated, Stephenson says.
Post still holds the contract for services to South Africa Post, “and it’s very much business as usual”, she says. Despite rumours, Stephenson says Post isn’t expecting to lose the business.
She says the two are negotiating around changes in the contract. South Africa Post management, she says, feels some of the services could be changed to act as revenue earners for the company rather than purely as social services, in the way originally planned.