Vendor closes local office but user doesn't notice

Another vendor has upped sticks in New Zealand but its largest customer here isn't concerned - it wasn't aware there was a local office.

Another vendor has upped sticks in New Zealand but its largest customer here isn’t concerned — it wasn’t aware there was a local office.

Customer management software vendor Onyx has closed its Auckland office, with enquiries on the local phone number being answered in Sydney. Onyx opened the office in February 2000.

Clayton Wakefield, technology and operations general manager for ASB Bank, wasn’t aware the company operated an office in New Zealand, saying ASB dealt with the company out of Sydney. Wakefield, who has been in the job since January, doesn’t expect any major changes coming out of the move.

The bank went live with its NT-based Onyx system in February of this year. A total of 2500 front-office staff from the call centre, website and branches, as well as regional centres and commercial and business banking units, were to gain access to Onyx Employee Portal. Augen NZ carried out the implementation.

Onyx in Australia is understood to be keen to continue with Augen, and may also appoint a reseller. The company indicated that the move was not driven by cost-cutting and local sales manager Michael Dodds apparently left “to pursue other opportunities”.

A company spokesperson said: “Onyx’s interest is finding a model that will provide our customers and prospective customers in New Zealand with the same high level of interaction and support that we provide around the world. We are currently examining a series of options to help us achieve this.”

Onyx customers in New Zealand include Merial, Intelligroup and Visio International, and ASB’s online venture Bank Direct.

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