ASB Bank is to introduce IP-based telephony in Auckland in late October, says technology and operations group general manager Clayton Wakefield.
The equipment is from Cisco and the installation will be done by Logical Networks, the same combination that provided the Ministry of Social Policy’s IP telephony network, which links thousands of staff in 200 offices nationwide.
IP telephony uses the internet’s main protocol to send calls as packets of data, rather than via the circuit switching of the public phone network and thus avoids tolls charges.
Wakefield says the ASB isn’t taking the “big bang” approach of the ministry, which last year rolled out IP telephony on to its entire network in one go.
“Initially, 200 Auckland staff who work in an enterprise area [that is, non-branch operation] will use the service and we will then look to pilot it in some branches and other enterprise sites.”
The introduction of IP telephony is “part of a wider, longer term voice and data strategy” and it will pay for itself in the long run, Wakefield says.
“We have a significant national network and by leveraging it over time, we think there’s the potential for savings.” IP telephony is a technology with a future, he says.
He wouldn’t reveal details of the cost of the project.