Mainfreight irons out tracking system wrinkles

Mainfreight's updating of a freight-forwarding information management system has not gone without hitches.

Mainfreight’s updating of a freight-forwarding information management system has not gone without hitches.

The new suite of applications, which is web-enabled and allows freight to be tracked from virtually anywhere there is a PC and internet connection, was implemented in Australia 12 months ago, and has been running there satisfactorily, says Paul Derbyshire of the company’s IT support team. This implementation was an outcome of the take-over of Australian company K&S Express, Derbyshire says. Its information system was not included in the deal, allowing Mainfreight to start with effectively a clean sheet. This was not so here. “There were migration and integration issues”, so the task was more difficult in New Zealand, he says.

The system went live on September 10 and “has gone in smoothly”, he said. “Just about the smoothest I’ve ever been involved in”.

By the next day, however, the internal phones were still running fairly hot, with users “coming up with the sort of issues that are only proved in practice, not in testing”, he says.

Derbyshire then referred Computerworld to IT manager Anthony Barrett, but Barrett said he was too busy to make detailed comment on the system.

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