The company handling Linz’s Landonline project, EDS, monitors the project’s progress with a so-called service excellence dashboard.
EDS’s Linz businesss head, Ron Keene, pictured outside Torrens House in Upper Hutt, says green, yellow and red bars graphically represent the status of various aspects of the project.
When former state-owned digital mapping company Terralink, a sub-contractor on the project, got into financial strife in January, the dashboard showed red for Landonline. A red condition triggers the bringing together of a team — which could be EDS employees in offices around the world — to deal with the problem.
“It changed to yellow the next day [January 16],” says Keene, indicating that the situation had been recovered, but wasn’t yet back to normal.
More than 1000 EDS New Zealand customers are monitored by the “service excellence dashboard”, which is accessible by 10,000 staff.