Sitel denies rumours, expands operation

Rumours of outsourcing specialist Sitel's demise are wrong, says the managing director of Sitel New Zealand, Russell Just.

Rumours of outsourcing specialist Sitel's demise are wrong, says the managing director of Sitel New Zealand, Russell Just.

"We're expanding the Hamilton operation and tripling our staff down there and revenues are up by 50% since July."

Just was responding to rumours that the Auckland office was about to be closed as Sitel Corporation reorganises its international arm. The company's restructuring plan, announced in June, is to see nearly 2500 positions go globally.

Sitel's other business Sitel Telebusiness, which manufactures hardware for the call centre industry, also says it has no plans to close its New Zealand office.

"There have been no lay offs and none are expected," says a Sitel Telebusiness spokesman.

Just says Sitel New Zealand is "riding high".

"We're the largest outsource provider in New Zealand with around 600 employees."

Just has also been named as managing director for Sitel Asia Pacific, a role he will fulfill from his Auckland office.

"That's probably a good news story for you - running the entire region from New Zealand because we've got the skills and talent and it's cheaper than Sydney or Singapore."

In June Sitel won the contract to provide a call centre in Hamilton for electricity company Genesis Power. Originally it employed 80 people but Just says he's currently hiring staff to triple that number.

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