ASB Bank upgrades site, speeds up surfing

ASB Bank has updated its online banking website's look and feel and at the same time upgraded its back end systems to cope with increased demand.

ASB Bank has updated its online banking website's look and feel and at the same time upgraded its back end systems to cope with increased demand.

The online system was being run from Christchurch under the auspices of software company Jade, but it has now been brought in-house and that has resulted in users experiencing faster page loading.

"We've rebuilt the system to be more scalable and robust - the customers should see the pages loading that much faster than before," says manager for electronic banking, Matthew Bartlett.

He says ASB Bank hasn't severed relations with Jade in this move.

"Far from it, we still have a very strong working relationship with Jade with our other Fastnet office applications and our Access Online products."

Users should some fundamental navigation changes to the site - these include adding a button for Fast Cheque, ASB Bank's one-off payment mechanism, as well as adding links to statements from the list of balances.

The Holy Grail of online banking seems to be allowing customers to set up and alter loan or credit card details, and to set up or change account details without having to visit the bank itself. Bartlett hopes to move ASB Bank closer to that goal with an extension of the online application process in the next six months.

"We're looking at developing customer functionality further as well as bringing some of our core banking functionality online - things such as term deposits and loans."

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