Telecom's chief technology officer Murray Milner says the Telecom newsletter, Dealer Informer, is suffering from imperfect wording when it claims Telecom has "no plans to change the JetStream service at this stage".
Milner says the statement is correct from the point of view of changing the service levels of JetStream, however Telecom is currently working on two separate fixes for the micro-outages experienced by some JetStream users who have static IP addresses and are running virtual private networks (VPNs).
"Basically the service is a best-effort service and we have no intention of changing that per se. I could totally support that." Milner says Telecom will always "do its best within economic bounds" to correct issues when it uncovers them but has no plans to introduce performance guarantees for JetStream provision.
"For service assurance customers should move to the IP.Networking family of products. JetStream performance is not guaranteed in any way and it should be pointed out IP.Networking has none of these issues." Milner says Telecom is currently working to correct "two issues" on the JetStream network that should mean an end to micro-outages.
"We are doing a new software upload into one of our network devices which we expect to reduce the micro-outage quite dramatically." Milner says this upgrade is currently being tested and should be implemented in the very near future. He says Telecom is also working on a configuration issue with DSL modems that should also be sorted out in the "next couple of weeks".
"It should be pointed out that JetStream is not the best service for that purpose - there are much better services for running [a VPN]," says Milner, who says that once the two issues have been resolved Telecom still won't be guaranteeing quality of service on the JetStream model.
"We expect that will change those issues that the select VPN customers have been having but I'm not going to guarantee it will remove the problem altogether because there are a variety of issues and we don't guarantee that capability."
Milner says the configuration for IP.Networking customers is quite different to that of JetStream customers, even though they are using the same basic technology.
"If we had micro-outages in [IP.Networking] we would have an issue with quality of service."