Clear customers unworried by sale

Clear customers are adopting a "business as usual" attitude towards the telco's sale to TelstraSaturn.

Clear customers are adopting a “business as usual” attitude towards the telco’s sale to TelstraSaturn.

Clear was wholly owned by British Telecom, but has been sold to Telstra’s New Zealand arm, TelstraSaturn, in a deal that has yet to be given the blessing of the Commerce Commission.

Customers contacted by Computerworld, however, don’t seem to be concerned about the changeover.

“Ours is a commercial contract that’s pretty tight. We don’t expect to see any changes at all,” says Restaurant Brands IT manager Kerry Cross. Clear provides a call centre for Restaurant Brands’ various outlets, including Pizza Hut, KFC and Starbucks.

“We’ve got no plans to change our set-up at the moment. It’s business as usual for us.”

The Auckland University of Technology (AUT) has also recently moved its entire communications infrastructure over to Clear.

“We’re waiting to see what happens once TelstraSaturn takes over," says the director of IT services, Wendy Bussen. “If it does make changes then we of course would be more cautious and take a close look at what’s going on, but we’re more than happy with the situation at the moment.”

Bussen received a letter from outgoing Clear chief Peter Kaliaropoulos outlining the changes and re-affirming Clear’s commitment to its customers and she is more than happy with that.

“The whole change over to new phone numbers for our 1600 staff could have been quite a mission but it was handled smoothly, so we’ve got no plans to change providers.”

The Ministry of Justice is also a Clear customer, and is also not considering any change to its current contract.

“It’s business as usual for the ministry and we have no plans to re-evaluate our position with regards to Clear,” says communications manager Penny Gaylor.

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