CCS, formerly the Crippled Children’s Society, is upgrading its IT system.
Under the plan, to be completed in March, all the disability service provider’s demographic data will be stored in a central location. Branch information — client notes, attachments and invoice data — will be compiled and stored in a consistent way across all branches.
The software to be used for the $90,000 project is Service Manager, developed by Augen and already in use, in a different version, at two CCS branches.
“We have 16 branches and of those, 10 at present have paper-based systems,” CCS head Rob Williams says.
“Service Manager will allow people to have a far more up-to-date system than a card one.”
The system will allow CCS to provide accurate, timely reports on contracts it performs for the Health Ministry, Williams says.
“The ministry will be able to see how it’s getting value for money far more quickly than under the paper-based system.”
With few of CCS’ 350 national staff versed in IT, there will be a training period, but the benefits will soon come in the form of time saved and the increased ability of CCS to perform its core functions — giving information and advice to disabled people, advocating and lobbying government on disability issues and providing practical support — Williams says.
CCS has roughly one PC for every two staff. Service Manager will allow use of laptops, Williams says.
The system will run on Microsoft Access and SQL Server.