Phone rage, part 2

Judging by the number of emails I received from readers last week it's apparent that my piece on my frustrations with my flash new Kyocera CDMA phone struck a chord with more than a few of you. Thanks for all the war stories. Keep 'em coming.

Judging by the number of emails I received from readers last week it’s apparent that my piece on my frustrations with my flash new Kyocera CDMA phone (Trade you my CDMA phone for a brick) struck a chord with more than a few of you. Thanks for all the war stories. Keep ‘em coming.

I do have to give credit where it’s due and award Ross Johnson (mobile specialist extraordinaire) and his engineering guys several million brownie points for working really hard to sort out the problem and offer me alternative hardware until they get it fixed. The problem sounds like it’s still pretty elusive – they’re still not sure whether it’s in the network gear or the handsets – but, at the end of the day, when you’re talking (as it were) telecommunications there’s no value in sacrificing reliability for speed to market or whizzy functionality. Sure, the software guys – and we all know who I mean, right? – have been doing this since forever, but phones are different. Phones are like electricity and plumbing: they’re supposed to just work. If they don’t, folk will be unhappy. Enough said on that one, I think.

Something else that popped up frequently in reader feedback was issues with CDMA coverage. I asked the engineers about this too and, apparently, what with CDMA being a new technology and a new network and everything, there’s still a bit of fine-tuning to be done and Telecom welcomes (and, in fact, really needs) feedback from users as to where the problems are. Aside from getting to vent my spleen in Computerworld, I also have a corporate account management team I can talk to and provide such feedback. If you don’t then I guess your hardware dealer would be the place to air your issues.

All I want for Christmas …

It’s the time of year when all the computer mags are full of toys that every geek supposedly wants for Christmas. You know, stuff like remote controls with a bottle opener on one end and a laser pointer on the other. I can see it now: “Oh … gee … um … yeah, thanks kids, now I can change channels, tease the cat and open beer all at the same time …” Hateful.

Nope, all I want for Christmas is a new barbeque (a charcoal-fired one, thank you very much – none of that modern gas stuff that takes all the fun out of making fire and burning meat), a few days off work, time with the family and some good beach and fishing weather. Oh yeah, and I want to leave my phone at home. Happy holidays everyone.

Swanson is IT manager at W Stevenson & Sons. Send email to Jim Swanson. Send letters for publication to Computerworld Letters.

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