The Child Youth and Family department and its outsourcer, Accenture, are discounting any lasting effect from problems with its computer system highlighted in an Audit Office report.
The report, published last October, drew attention to unsatisfactory performance measures relating to implementation of the department’s Cyras (Care, Youth, Residential and Adoption Services) computer system.
Accenture delivered the system on time and within budget, says a statement from the company.
“Every implementation of this scale and complexity is likely to have a small number of teething problems, such as those identified in the Auditor General’s report. All those issues within Accenture’s responsibility were dealt with very quickly following implementation.”
Any comparisons to Incis and other “public sector IT failures” are unjustified, says Accenture.
Child Youth and Family department spokesman Stephen Ward says CYF “is satisfied that the CYRAS application performs to specification”.
One significant problem identified in the report, an unexpected incompatibility between Cyras and the department’s new Practice Quality Assurance (PQA) system, was due to “a mismatch between the development schedules”.