Expanding the range of services for its eziTracker staff monitoring system is helping Tauranga-based Panztel push into Europe and boost sales at home.
EziTracker lets remote employees, such as cleaners, “clock" in and out by ringing a special number from the office they are cleaning. Earlier this year Panztel introduced a web-based interface for the product, calling it eziTracker Net, so customers can manage staff "timesheets" online. The voice messaging product eziTracker Voice was also launched, followed by eziTracker Alert, which is still under trial. It aims to alert company health and safety staff by SMS message should a worker fail to attend or leave a job.
Panztel sales and marketing manager Michael Smith says sales have increased 250% in the past six months to exceed $1 million a year, following the opening of a Welsh office late last year. Glasgow City Council and Wrexham District councils have signed up to use eziTracker for its remote workers, and this is leading to other council business. UK local government policies mean councils are obliged to find new processes and show them to other councils, Smith says, so if one adopts eziTracker other councils soon hear about it.
Business with the private sector is also “moving along nicely”, and includes Yorkshire-based telecoms company Energis and another multinational with 40,000 staff.
Panztel, which employs three staff in Wales and 12 in Tauranga, claims 14 UK customers, with 18 others about to sign up. It says it has 25 New Zealand customers, including a new client with 3000 staff to monitor. A distributor has just been appointed for France and the firm says it is receiving enquiries about their services from the US.
Among the local customers is Ann Robertson, manager of North Harbour Homecare, who has used ezytracker since 1999. She likes the system as it saves her 170 staff from filling in time sheets and it means less paperwork for management. The voice message service is also a boon and has “greatly improved our communications with staff and reduced the number of phone calls [we make]”, she says.