The Kachingo consumer rewards scheme may be having trouble convincing some winners to claim their prizes, but Linux, the operating system Kachingo runs on, is working well.
“We’re happy with Linux in the host environment and on every remote server,” says Noel Duckworth, technology manager of Global Online Promotions, the company behind Kachingo.
The company is trialling Red Hat 7.2 for possible replacement of the 6.2 version on the host, Duckworth says.
In the remote server environment — there are 1700 point of sale terminals spread across 500 remote servers at retail premises — the company wanted an operating system “that we could distribute and expect to remain in service without any on-site maintenance or software upgrades for three years”. It believes it will achieve that goal.
There have been “no significant problems” with the remote servers, and in the host environment the open source operating system has “proven reliable and performed well”, says Duckworth. The central site, in Wellington, is hosted by CSI and the system is run on IBM boxes.
An ambition of Global Online Promotions is to establish Kachingo in other countries and Duckworth says that’s feasible without changing from Linux.
“We don’t have any concerns about Linux being adequate to start an Australian or UK operation — our preference would be to continue the operation mode we have and upgrade the hardware.”
The company would look for operational support tools to support a larger deployment of Linux in countries with far bigger populations than New Zealand, he says.
“Tools for performance monitoring, alert management and predictive load management would be needed, but there are good tools out there and we’re evaluating them. We believe Linux would scale well into larger markets.”