ClientMonitor is the first packaged software development from systems integrator and outsourcing company gen-i. The product came out of gen-i’s experience in managing desktops for large companies such Air New Zealand, Zespri and TranzRail.
The airline, which is the first organisation to use ClientMonitor apart from gen-i itself, uses the product to track IT assets around the world including its offices in Thailand and Malaysia. After using the system to audit software systems, Air New Zealand discovered it didn’t need to buy more software licences even though it had been expecting to spend up to $200,000.
Cherry Vanderbeke, gen-i’s general manager of ventures, says businesses are now scrutinising their IT budgets more closely. Software licensing is also becoming more complex. Vanderbeke says the product can isolate costly areas of over-licensing or identify where there is under-licensing so organisations can correct the oversight and eliminate any associated legal risk.
ClientMonitor audits all hardware and software on the desktop, providing details of a computer’s make, model, serial numbers, application information, hard disk, memory and CPU speed, network name and registry data. It checks information on the operating system including which version of Microsoft Windows is running and whether operating system patches, service packs and updates have been installed.
Gen-i software developer Greg Hanna says the company looked for an IT asset tracking tool but decided to build its own. A major consideration in development was that the product didn’t generate too much network traffic. To achieve this, Hanna says, ClientMonitor only reports changes in configurations and also uses real-time network traffic management to limit the amount of bandwidth used.
Gen-i took about 33 months to develop the product.
ClientMonitor costs $1 per user per month plus implementation, which depending on the infrastructure to be managed ranges from $3000 to $7000.