Telecommunications analyst Paul Budde says pressure on the outgoing chief of Telecom's Australian operation would have been intense, but that she performed well in her two years in the job.
Karyn Devonshire, who moved across the Tasman to become TCNZ Australia group manager two years ago, resigned on Monday.
TCNZ Australia is a separate entity to Telecom’s Australian subsidiary AAPT and was set up to get service Australian corporates.
Australia-based Budde says the pressure on Devonshire in her two years at the helm of TCNZ Australia would have been intense in what is “a killing field” and “not a healthy climate.”
He says she performed well, however.
“You have to remember, she mainly operated in the corporate market, where there are six telcos fighting for 400 customers.”
Devonshire’s achievements in the role include securing an $A35 million contract with transport company Toll Holdings, providing voice services for Australia’s Woolworths stores and securing a contract for voice and data services for Lion Nathan.
TCNZ Australia’s first deal was securing an $A500 million contract with Australia’s Commonwealth Bank in 2000 and disappointments include narrowly missing a contract with insurer IAG.
Devonshire did “a very good job, especially if its true that the Commonwealth Bank account is getting profitable – you can get any job if you quote under the price, but if [the Commonwealth Bank contract] is profitable, you can call it a coup.”
Devonshire joined Telecom in 1997 as general manager for corporate strategy and IS.