There's a dark stain on the week-old desk when support pilot fish arrives to replace a defective mouse. And the defect? The body is black, and the cord has been melted off. User confesses she tried to cover the unpleasant new-desk smell with a scented candle which set her reports on fire and torched the mouse, too. "I told the auditor the problem was a hot user," fish says. "He didn't buy it."
School principal tells IT pilot fish that all his school's mice need replacing "because they no longer move properly." Maybe they just need a good cleaning, fish says. "That's not possible," says principal. Fearing students would remove the mouse balls, he had glued shut all 250 brand-new mice. "He insisted this should be covered under warranty," says fish. "Yeah, right."
Staffer calls the help desk her mouse has died again. "I brought another new mouse to her workstation," sighs long-suffering pilot fish, "and explained one more time that you do not plug in the mouse with a twisting motion."
PC on this plant floor gets flaky, so IT pilot fish swaps it out to diagnose the problem. "It was on the same table as the coffee pot, along with the sugar and cream," fish says. "Inside the PC, there was sugar everywhere the CPU was covered in melted sugar." And he finds the nest of a mouse the live kind that dragged all those sugar packets in through an uncovered slot on the back of the PC.
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