Help for StoresOnline customer

Hugh Webb, the e-commerce website owner who was charged $14,000 to develop his own site by Utah-based StoresOnline, has received two offers of help from New Zealand e-commerce developers.

Hugh Webb, the e-commerce website owner who says he was charged $14,000 to develop his own site by Utah-based StoresOnline, has received two offers of help from New Zealand e-commerce developers.

Webb says he had numerous problems with the US company, complaining of incomprehensible support material and frustration at the inability to find anyone to return his calls (see Kiwi livid over StoresOnline treatment).

Karl Rohde from Auckland-based Synergy Software is one of those offering to come to Webb's aid.

Rohde says he has looked at Webb's existing site and says he would have charged a $60 set up fee and $25 a month ongoing costs for a similar level of functionality.

"If they wanted to import graphics or tweak things that would be extra but that would be the basic cost." He's offered to waive that for Webb and has a designer on staff willing to help port the data from the existing site over to a new one at no cost, also offering Webb a three-month free trial of his eStore package.

Meanwhile, Dunedin-based developer e-Media has also made contact with Webb. E-Media is the company that designed Beer In Mind, a website referred to during StoresOnline seminars in Auckland, prompting a "passing off" complaint to the Commerce Commission (see US e-commerce developer in hot water over NZ site).

"We hate to see anyone left in that kind of situation," says sales manager Brett Haugh. "We're keen to try and restore his faith in e-commerce if we can."

Webb has been in contact with the Commerce Commission over StoresOnline, hoping some sort of action might be taken before the company runs a planned day-long seminar in Auckland on June 18.

The commission is looking into the "passing off" complaint laid by e-Media's Auckland-based reseller, Shane Walls-Harris of Webtech International.

Haugh says e-Media has received "a sort of apology" from StoresOnline but that won't change the complaint laid with the commission.

IDGNet attempts to contact StoresOnline have been in vain.

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