We've fixed it, you pay, says Microsoft

User beware: Microsoft will charge Windows XP users $35 per incident for dealing with "known" bugs.

User beware: Microsoft will charge Windows XP users $35 per incident for dealing with “known” bugs.

The company has acknowledged that “there are some known issues” with the Windows XP operating system when writing to CD-R and CD-RW disks. A fix has been issued for the problems and Computerworld was initially told it should have installed itself semi-automatically in the periodic online Windows Update, though it now appers it may have been judged insufficiently "critical" for this to have been done.

If Microsoft judges a bug and its fix to have been included in the general Windows Update, whether transmitted automatically or put on the Windows Update website, as it says this one was, then any continued problems are put down to “a training issue” at the user’s end, and Microsoft does not consider itself obliged to give free support, says Microsoft NZ small-medium business manager Alex Morcom.

On attempting to write to a CD-R disc using XP’s inbuilt “CD Writing Wizard”, users may find the process halted halfway through and the disk ejected with the message: “There was an error in the recording process. The disc you have attempted to write may no longer be usable. To prevent further problems, the wizard has lowered the recording speed on your drive.”

Computerworld was pointed to a site headed “How to: Troubleshoot Issues That Occur When You Write Data to a CD-R or CD-RW Optical Disc in Windows XP”. Here there is an acknowledgment of problems and suggestions for workrounds, but the precise problem experienced is not described.

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