Problems continue to plague Telecom's JetStream usage meter as usage levels fluctuate or are incorrectly reported. And customers who rely on the courtesy call when they are within 50 MB of their limit may not receive the call.
"We experienced a fault that caused part of the billing system for JetStream to shut down," says Telecom's residential group marketing manager Sandra Geange in a written statement.
"The shutdown means some customers will be experiencing fluctuating or inaccurate usage readings. The courtesy phone call alerting JetStream users when they are within 50 MB of their usage was also affected. Both these services operate off the same platform as the billing system."
The data for the final bill, however, is being stored separately so customers won't be charged the wrong amount.
"As a result the usage meter will continue to show fluctuations or inaccurate usage
readings for some customers until ... Thursday." Telecom expects the courtesy call to begin operating again from Friday of this week.
A similar problem caused the usage meter to fail last week, and planned maintenance of the metering software also meant users couldn't access their traffic levels in the last fortnight.
Users of JetStream connections rely on the metering software to avoid running over their monthly limit. Usage in excess of the monthly limit is charged by the megabyte so can quickly add up. IDGNet understands Telecom plans to dump the usage meter altogether and replace it with a new meter in the coming months.