Telecom consumer group marketing manager Sandra Geange says an offer by Telecom of a two-month rent-free period for new JetStream customers is not a response to lower-than-expected uptake.
The offer is open to new JetStream Starter, JetStream Home 500 and JetStream Home 1000 customers who sign up between now and September 30.
Under the offer, customers will still pay their standard Telecom phone bill, ISP bill and other "applicable call charges" and those who take it up will still be charged for megabyte use over the limits stated in the three JetStream plans.
Telecom claims to have more than 20,000 JetStream subscribers, with 2000 joining up each month.
"We're really pleased [with the uptake], but we want to do better," Geange says.
"We want to lift that to 2500 per month and the offer is a way of stimulating more interest."
The 20,000-plus users represent just a few percent of the 400,000 New Zealanders who can potentially be supplied with the DSL service.
A report by the OECD last year found JetStream to be one of the most expensive broadband services in the world. Telecom rebutted the report, and TUANZ chief executive Ernie Newman, who cited the report to Computerworld, concedes that Telecom's pricing structures differ from those of other OECD countries, making direct comparison difficult.
Telecom has had plenty of flak from JetStream users since the service was launched three years ago, with complaints including incorrect usage meter readings and micro-outages.
There was a Jetstream outage yesterday afternoon affecting South Island and Wellington area users.