Swiftt replacement slow

The Ministry of Social Development hasn't made a decision on whether to replace its ageing Swiftt information system, despite reports of unsatisfactory performance and of an urgent need to find a replacement.

The Ministry of Social Development hasn't made a decision on whether to replace its ageing Swiftt information system, despite reports of unsatisfactory performance and of an urgent need to find a replacement.

A ministry spokeswoman, quoting information chief Christine Stevenson, says work is in progress on aligning the agency's IT response more closely with business needs.

Priorities on the business side will not become completely clear until the new government has its feet properly under the table, she says.

Rumour circulating in Wellington says the ministry has already identified two provisional sources for a Swiftt replacement, but Stevenson, through press officer Bronwyn Saunders, says that information is incorrect.

Swiftt, which was developed in the 1990s, stands for Social Welfare Information For Tomorrow Today, reflecting a time when the relevant part of the ministry was still the Department of Social Welfare.

Reports from operators at the “coalface” of the system suggest it has become awkward to work with in the modern MSD environment.

Saunders denies having heard of such user problems.

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