Longtime Domainz critic, Peter Mott of Auckland's 2day.com, says he wants the chance to provide an alternative domain registration system.
"The complexity and confusion created by the new monopoly Domainz registrar site simply reinforces the need for a shared registry system in New Zealand," says Mott.
"2day.com has a new registrar site ready to launch the moment such a system is put in place. We have proven experience in providing a domain registration system that is simple to use, all we need now is the opportunity to switch it on."
Mott has campaigned for a shared registry system based on the model put forward by the Internet Corporation for Assigned Names and Numbers (ICANN).
Mott's company, which is second only to Xtra in the number of .nz domain names it manages, recently became an accredited ICANN registrar. 2day will soon begin business as a registry for the .com, org and .net domains, and also the country code domains for the Pitcairn and Tokelau Islands, both of which have chosen it to run their registries.
Mott resigned as a Domainz agent just before the installation of the DRS began last week, saying the new Domainz system made it impossible for him to meet customer expectations. He says he was still listed as a registrar when the new site appeared this week and asked to be removed. The thousands of domain names for which he provides name services are now listed as "unallocated".
"The most significant concern is the hundreds of 2day.com customers experiencing difficulty using the new Domainz Web site," says Mott. "They ask Domainz for help but are told to choose an ISP who is prepared to do the transaction for them.
"We have built our entire business for people who prefer to do things for themselves. We simply don't have the resource to key every domain application simply because Domainz can't design a simple-to-use site with plain English instructions."
Mott says that in making the changeover Domainz has changed registry data without the consent or knowledge of registrants
"Domain name renewal invoices sent by Domainz are likely to be addressed to the wrong company as a result of Domainz ignoring the billing information held in the old registry database and instead opting to bill the registrant directly in the new system.
"Potentially thousands of registrants will be contacting their web designer, law firm or consultant to see why they are being billed directly when they have a contract for a service that includes domain name fees."
Mott says more than 600 domain names went under 2day's contact details in the old registry, "to protect the privacy of those people who requested their telephone and email address not be published on the net. In the new system, all these people will have their details published, probably without their knowledge."
Internet consultant Joe Abley says the fact that Domainz has taken information originally provided for billing purposes and published it as administrative contact information may put it in breach of the Privacy Act.
"The point there is the name holder contact information was supplied for the purposes of identifying who operates the domain," says Abley "It wasn't supplied for the purposes of sending a bill to that person."
Principle Three of the Act states that agencies collecting information on an individual must take reasonable steps to ensure the individual is aware of the "purpose for which the information is being collected" and that information "obtained in connection with one purpose shall [not be used] for any other purpose".
Domainz CEO Patrick O'Brien says Domainz' terms of registration "say that all information is likely to be made available in the public domain."