Inland Revenue is putting out feelers for organisations that have a demonstrable track record of delivering managed desktop services to organisations similar to itself.
Inland Revenue’s general manager of business development and systems, Colin MacDonald, says Inland Revenue’s existing PC and server support services contract with Unisys expires in January 2003.
He says the organisation is reviewing the arrangement as part of its technology planning through a contestable market process “to ensure we meet our current and future business needs”.
Inland Revenue has approximately 4900 users and more than 200 servers running a mixture of Sun Solaris, Microsoft NT and Novell NetWare products.
The department’s core business processes are run on Unisys ClearPath mainframes, whose development is outsourced to EDS.
Important attributes of would-be desktop service providers include provision of locally based technical support services for an organisation similar to Inland Revenue, experience in providing services to a large New Zealand government organisation and provision of primary technical helpdesk services.
Provision of primary technical systems administration for Unix, Microsoft and Novell for similar-sized organisations and provision of managed services for a large distributed server environment similar to Inland Revenue would also be useful, IRD says.
Contenders for the Unisys contract are likely to include Gen-i, Axon and EDS.