Road builders look for helpdesk to match ERP

Fulton Hogan is seeking a new helpdesk provider; a move the roading contractor says is in line with its implementation of enterprise management software from JD Edwards.

Fulton Hogan is seeking a new helpdesk provider; a move the roading contractor says is in line with its implementation of enterprise management software from JD Edwards.

“We’re looking to take advantage of the rollout of JD Edwards’ OneWorld Xe and replace the helpdesk, which we’ve always outsourced,” says IT manager Andrew Kokich.

The present helpdesk, Hayes Computer Systems, is very specialised in proprietary systems, he says. It has provided helpdesk support for the 20-year-old proprietary, purpose-built Microvax-based system Fulton Hogan is phasing out in favour of JDE’s Xe.

Kokich acknowledges that two decades is a long time to be with the same system.

“We’ve done very well to use it for as long as we did, but it was becoming very difficult to run the company from a data collection perspective — it was difficult to see its health from a real-time perspective.”

Not much could have been done to improve the old system “beyond re-writing it from scratch”, so Fulton Hogan went through a proposals tender and selected OneWorld Xe ahead of software from Oracle, Pronto, Navision and others, Kokich says.

OneWorld Xe is running at a pilot site, he says, and will be fully implemented over the next six months.

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