Fujitsu New Zealand has just rolled out a new multimedia customer contact centre in Auckland.
Melbourne-based Call Time Solutions provided the software, which services Fujitsu's high-profile corporate and government clients for helpdesk and IT infrastructure maintenance contracts.
The new system integrates phone calls, email, fax and Internet interactions through a single platform.
It replaces a Telecom PABX system and "other bits and pieces”, says Call Time Solutions New Zealand general manager Dr Stuart Ekdahl.
"This is a better system as all the systems are in a unified environment and it is easier to administer," he says.
Fujitsu New Zealand has more than 300 staff, servicing organisations such as State Insurance, the Department of Courts, The Department of Conservation and Transpower New Zealand.