Telecom has been sent back to the drawing board by the telco commissioner over its assessment of the cost of maintaining the Telecommunications Service Obligation (TSO).
Telecom is required by the Telecommunications Act to provide the commissioner with "an annual assessment of compliance with the service quality measures defined in the TSO instrument" according to the commissioner's office. Telecom has done so, claiming the TSO costs the company $226.5 million over six months.
However, the Commerce Commission, which houses the telco commissioner, has asked Telecom to re-assess the figure based on new parameters set by the commission. Telecom has until October 18 to comply.
The commission's network access manager, Osmond Borthwick, says the commission has notified Telecommunications Minister Paul Swain that Telecom "has not demonstrated to the commission's satisfaction that Telecom is in compliance with the TSO instrument" for the first half of this year.
"The commission considers that the process for the measurement, reporting and auditing of the TSO service quality can be significantly improved and will work on these issues with Telecom over the next reporting period."
Telecom and Mr Swain were unavailable for comment at IDGNet's deadline.