MacDonald says his department’s experience in designing online transactions would be adaptable to the broader e-government sphere.
“All the things we produce will be specifically for Inland Revenue, but I see what we’re doing as supporting the broader project,” he says.
In association with the vital authentication side of the IRD project (Authentication looms large in IRD plans), the department has provided “subject-matter experts” on authentication to the SSC-run e-government deliberations on the topic, he says.
“In terms of our overall approach, we’re very comfortable that it fits within the general framework,” he says. “There are some pockets of online transaction processing in government already” and some of these use different approaches to the IRD.
“But in terms of possibility to impact overall direction, we’re a large department with a wide reach in the [user] community,” he says. “So anything we do will have major effect.”
In some countries, he says, the tax department has led the e-government effort.