Usage meter: Trust us, says Telecom, it's fine

Telecom has never had an external audit taken of its JetStream usage meter's accuracy or of its DSL billing system.

Telecom has never had an external audit taken of its JetStream usage meter's accuracy or of its DSL billing system.

IDGNet put the question to Telecom nearly two weeks ago and yesterday received this reply from Telecom's external PR company.

"Telecom’s systems for recording JetStream usage has been extensively tested by its supplier and Telecom to ensure its accuracy. All software upgrades made to the system are tested before they are implemented to ensure there will be no impact on the accuracy of the system. So while no external audit of the system has been undertaken, Telecom is confident that the system is accurately recording JetStream usage."

Telecom's usage meter is increasingly under attack from users around the country concerned at its level of accuracy. The meter, which is the users' only way of checking traffic usage, is often out of commission and several readers have reported having the recorded levels of traffic reverse from day to day. Users are billed on a traffic basis for DSL, rather than on a flat rate or time-based system.

Telecom has said it will upgrade the meter but refuses to say when, or how the new system will work. Telecom has also said that inaccuracies in the usage meter are not reflected in the final bill the customer receives, although it does not say how the two numbers are derived.

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