Onesource — formerly Cogent and Ubix — has begun offering Datamail’s online document archiving and retrieval system on a monthly rental basis, for those firms that would rather outsource document capture and archiving.
US research company Gartner estimates that 93% of organisations’ data is in an unstructured form, and capturing and storing it is usually entails a large capital outlay.
Unstructured data is anything outside a relational database. It can include email, PDFs, Microsoft Office files, faxes, letters and COLD (computer output to laser disk) data.
“In New Zealand companies want to scan that information and make it available but often don’t have capital expenditure to do it,” says Datamail product marketing manager Andrew Perrier.
“It can be up to a six-figure sum.” Onesource can offer the service “at a operating expense level”.
The solution is based around VRetrieve, which Datamail, a subsidiary of NZ Post, developed for several clients, including Fonterra, a year ago.
Onesource will offer the service as part of its integrated office solution, which includes call centres, communications, printing and copying.
Onesource chief Elaine Ford says the offering will save time and money processing claims and will improve customer service.
Onesource and Datamail say they are currently involved in a bid for the system to a large insurance company which handles a total of 100,000 documents every day.