Some NZ customers will meet with Oracle boss

Some Oracle customers can look forward to meeting the man at the company's helm over the next few months. At a press conference attended by 120 reporters, Larry Ellison said he will be touching base with customers while in New Zealand.

Some Oracle customers can look forward to meeting the man at the company’s helm over the next few months. At a press conference attended by 120 reporters, Larry Ellison said he will be touching base with customers while in New Zealand.

The billionaire said that during the last Louis Vuitton challenge Fonterra boss Craig Norgate had been out on the Oracle yacht as the 17th man and other customers from the New Zealand and the Asia Pacific region were likely to be hosted in a similar fashion this time.

Responding to concerns by Kiwi customers who perceived a scale-back in local support he said that was not the case.

While one Oracle developer expressed frustration to Computerworld that he and others are always being put through to overseas call centres in places like Hydrabad, Ellison didn’t see this as a negative.

“We’re not cutting back support in New Zealand. Surely New Zealand customers don’t always expect to talk to New Zealand [Oracle] staff? It really depends on the time of the day. We have experts all around the world. Yes, we have them in Hydrabad but we also have them in Sydney and California.

“Businesses today are global and we give them experts from around the world. Sure they won’t always get answers from New Zealand, but that wouldn’t make sense.”

Ellison also talked about the possibility of setting up an Oracle R&D centre in New Zealand and said he would be talking to the government.

Ellison who will be flying back and forth between Auckland and San Francisco says he has been putting in five hours a day working for the company. His super yacht Katana and the car given to him by racing partner BMW, both have broadband satellite connections to the internet.

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